शुल्क वापसी की नीति

At HauteWatches.club, your satisfaction is our priority. If, for any reason, you are not completely satisfied with your purchase, we are here to help with a simple and transparent return process.

1. If your product arrived with an issue (defective, damaged, or incorrect)

We sincerely apologize if your order did not arrive in perfect condition. To resolve this as quickly and conveniently as possible, we offer two options:

Option 1: Quick Resolution (Keep the Product + Store Credit) For your convenience, you can choose to keep the product, and we will issue store credit for the full purchase amount. This credit can be used for any other item in our store or to place a new order, without the need to return the product to us.

Option 2: Full Refund or Replacement. If you prefer, we can arrange for a replacement with a new, identical product or a full refund to the original payment method. In this case, we will provide instructions for returning the item.

To start this process, please send an email to support@odm1963.club with your order number and a photo or video showing the issue.

 

1. 2. If you changed your mind (Standard Returns)

    

   You have 14 calendar days from the date your order is marked as delivered to request a return.

   Conditions for Standard Returns:

   The item must be unused, show no signs of wear, and be in the same condition as received.

    

   The product must be in its original packaging with all tags attached.

    

   Proof of purchase or order number is required.

    

    

   How to initiate a return

    

   Mandatory first step: Send an email to support@odm1963.club to initiate your return request. Include your order number and the reason for the return.

    

   Wait for approval: Our team will respond with instructions and approval for the shipment. Important: Returns sent without our prior email approval will not be accepted or refunded.

    

   Return address (if applicable): 201 NW 22nd Ave, Unit 100, Fort Lauderdale, FL 33311, USA

 

Final Sale Products

 

Items purchased on sale, as part of discounted bundles, or during promotional campaigns may be subject to restrictions regarding returns based on a "change of mind." However, this policy does not affect your statutory rights. If a sale item arrives defective or damaged, it remains fully eligible for the resolution options described in Section 1.

 

Refund processing

 

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at support@odm1963.club.

 

Abuse Prevention

 

We monitor returns to prevent abuse. Frequent returns, items returned showing signs of use, or false claims may result in the blocking of future purchases and, if necessary, legal action.

 

 

Operated by V2 DIGITAL LLC — Registered at 412 W 7th St, STE 1074, Clovis, New Mexico 88101, United States